Terms of service

Humanscale's Terms & Conditions - E-Commerce

THE TERMS AND CONDITIONS BELOW APPLY TO ORDERS PLACED ON SHOP.HUMANSCALE.COM

PRICES AND PROMOTIONS

All discounts and prices are subject to change without notice. Prices are those in effect at the time of order placement. Promotion codes cannot be applied retroactively.

Any promotional discount codes offered must be entered at the time of purchase on Humanscale.com. Promotion codes cannot be applied retroactively.

If you are an Affirm customer with questions about your application, loan, or account, please visit the Affirm Help Center.

ORDER CHANGES AND CANCELLATIONS

Humanscale will not charge fees for cancellations or changes to orders placed on Humanscale.com as follows:

  • Change requests are accepted up to 24 hours* after order placement.
  • Orders for Separation Panels may not be changed or cancelled.

To request an order change or cancellation, submit a Support Ticket.

*Affirm Customers:

  • Change requests are not accepted for orders with Affirm as the payment method. Cancellation requests are accepted within 24 hours after order placement as noted above.
  • Refunds on cancelled orders will be issued through Affirm. For more information and support after a refund is issued, please visit the Affirm Help Center.

SHIPPING AND DELIVERY

All parcel shipments are sent with Photo Proof of Delivery. To have the requirement for your shipment removed, submit a Support Ticket to review your order options. If the requirement is removed from your order, Humanscale will not authorize carrier claims on your shipment.

Humanscale will attempt to accommodate basic shipping instructions, such as “call ahead” or “deliver before 12:00 p.m..” To request to add shipping instructions to your order, submit a Support Ticket.

All shipments are sent with a signature required. To have the signature requirement removed, submit a Support Ticket to review your order options. If signature requirement is removed from your order, Humanscale will not authorize carrier claims on your shipment.

Beginning September 15th, 2025: All orders shipping to United States destination addresses will incur an additional 6% tariff surcharge.

DELIVERY ISSUES

Any delivery issues must be noted at the time of delivery and reported to the carrier and Humanscale (by submitting a Support Ticket) for correction. Claims against Humanscale for shortages, errors, etc., must be made via a Support Ticket within 24 hours from the time of delivery or customer waives right to make such a claim.

Humanscale will file all freight claims. In order to receive credit, customer agrees to cooperate and assist in the procedures set out by the carrier and Humanscale.

External Damage: External damage is defined as damage to the shipping container, visible at time of delivery, resulting in internal damage to the package contents.

Humanscale will not issue full credit for returned product unless customer notes damage on the delivery receipt at time of delivery on the freight bill as it is signed, with as much detail as possible (i.e., number of cartons, type of damage), and submits a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, details, and photos of the issue.

Upon review of eligible claims, Humanscale will provide return instructions and a chargeable replacement order will be processed; credit will be issued after the disposition of damaged product is determined.

Delivery Shortages:

A delivery shortage is defined as missing packages (whole boxes or pallets) within a shipment upon delivery.

If customer determines that there is a delivery shortage, customer will note shortage at time of delivery to the carrier on the freight bill, and submit a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, and details of the delivery shortage.

Upon review of eligible claim(s) a replacement order will be processed.

Concealed Damage/Loss: Concealed damage/loss is defined as internal damage to package contents, or missing items within a package, not visible at time of delivery.

If customer determines that there is concealed damage or loss, customer will retain merchandise in the original packaging and submit a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, details, and photos of the issue.

Upon review of eligible claim(s) a replacement order or credit will be processed.

INSTALLATION

Installation is not included on orders placed on www.humanscale.com. To request professional installation, submit a Support Ticket.

Please note there is a minimum fee of $250 USD / $315 CAD for all installation requests. Installation may not be available in all areas.

By accepting Humanscale installation services, you agree to the following:

  • Humanscale is not liable for any damage to property.
  • All valuables need to be removed from the space where installation occurs.
  • All animals need to be removed from areas where installation will occur.

RETURNS

Returns must be requested by submitting a Support Ticket and can only be processed with proof of purchase from Humanscale. For orders placed on Humanscale.com:

  • As part of the 30-day satisfaction guarantee, Humanscale will provide a pre-paid return label if the return is requested within 30 days of product receipt. Separation Panel and Summa returns will not be accepted.
  • Returns requested after thirty (30) days and up to ninety (90) days of product receipt may be authorized at Humanscale’s sole discretion. If authorized, the return is subject to a fifteen percent (15%) restocking fee.

If Humanscale agrees to restock the product, customer must return it to Humanscale to the original shipping point or as otherwise instructed by Humanscale Customer Care. If the returned product is not in resaleable condition, customer will not receive credit for the return.

  • Return authorizations expire sixty (60) days after date of issue.
  • Products returned to Humanscale without a Return Authorization will not be accepted.

Affirm Customers:

  • Returns are subject to Humanscale’s standard terms and conditions and must be requested through the process above. Refunds on returned orders will be issued through Affirm. For more information and support after a refund is issued, please visit the Affirm Help Center.

WARRANTY

Warranties are available to the original end-user customer only and are non-transferable. For these warranties to be valid, the Humanscale product must have been purchased directly from Humanscale.

Humanscale offers the following warranties on its products, subject to any exclusions and limitations as set forth below:

  Product Warranty
Chairs & Stools Fabric/Cushions/Arm Pads/Casters/Wood*** 5 Years
World LM Task Chair 12 Years
Ballo Stool** 3 Years
Sedeo Stool 15 Years
Summa, excluding Fabric/Cushions/Arm Pads/Casters/Wood 10 Years
All other seating, excluding Fabric/Cushions/Arm Pads/Casters/Wood 15 Years
Monitor Arms and Technology Tools M2 Pro, M8 Pro, M/Flex for M2 Pro and M/Flex for M8 Pro Monitor Arms 15 years
M2.1, M8.1, M/Flex for M2.1 and M/Flex for M8.1 Monitor Arms 15 years
M10 and M/Flex for M10 Monitor Arms 10 Years
M/Connect 3 Years
M/Connect 2 3 Years
M/Power 3 Years
Sit/Stand Solutions Float Table, Float Gather, Float Micro and Float Mini (Mechanical)* 5 Years
eFloat Next, eFloat Go 1.0, eFloat Quattro*  10 Years
eFloat Go 2.0, eFloat Lite, eFloat Flex, and eFloat One* 5 Years
QuickStand, QuickStand Lite, QuickStand Eco, QuickStand Underdesk 5 Years
Separation Panels Separation Panels 5 Years
Lighting Element, Horizon, Infinity & Nova Series Lights 10 Years
Keyboard Systems Keyboard Trays 15 Years
Corner Sleeves 15 Years
Palm Rests & Mouse Pads 5 Years
All Other Keyboard Tray Accessories 15 Years
Foot Rockers and Mat Foot Rockers 15 Years
Monarch Mat 3 Years
Laptop Holders Laptop Holder 15 Years
Tech Tray 15 Years
NeatSuite NeatLinks 5 Years
NeatTech 5 Years
NeatHub 3 Years
NeatHub Charging Station 3 Years
NeatHub USB Charging Station 3 Years
NeatHub USB Charging Station Duo 3 Years
NeatCharge 1 Year
NeatUp 5 Years
Desk Accessories Pro Click Mouse 2 Years
CPU Holders CPU Holder and Thin Client Holder 15 Years
Other All other products on our current price guides Create a Support Ticket for additional information

SUBMITTING A WARRANTY REQUEST+–

In the event a product or product part is defective in material or workmanship during the warranty period, and Humanscale receives notice of the defect within the warranty period via a Support Ticket, Humanscale will determine if the defect is covered under warranty. To submit a warranty request, create a Support Ticket and include your original order information.

Humanscale, at its option, may replace or repair the defective product or product part determined to be under warranty with the same or comparable product or product part as determined by Humanscale. Performance of any repair or replacement does not renew or extend the warranty period.

By accepting Humanscale repair services, you agree to the following:

  • Humanscale is not liable for any damage to property.
  • All valuables need to be removed from the space where installation occurs.
  • All animals need to be removed from areas where installation will occur.

Exclusions and Limitations

Humanscale warrants that, at the time of customer’s receipt, the product will be in good working order and will be free from defects in materials and workmanship for the duration of the warranty term, as set forth above.

These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse and/or failure to follow instructions relating to the product’s installation or intended use.

Humanscale will not be responsible for damage due to service, maintenance, modifications or tampering by anyone other than a Humanscale authorized representative. Humanscale will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature.

These warranties do not cover damage caused by a carrier or transportation of the product from one location to another, or alterations made by owner. Humanscale does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by Humanscale, failure to perform preventative maintenance, or damage caused by peripherals not supplied by Humanscale.

*Float and eFloat Products: Modifying or tampering with any part of the base of the Float or eFloat Table will render the warranty void. The warranty on the Float Table applies to the base and work surface if the table top is provided by Humanscale, and only to base if the table top is provided by a third-party, provided that the third-party table top meets the following requirements: (i) has a depth of 36” or less, (ii) has a width of 72” or less, and (iii) the total weight load including work surface is no more than 130 lbs for the standard base and no more than 160 lbs for the heavy duty base.

**Ballo: Ballo is not a task chair. It has not passed the BIFMA or European EN standards for office seating. The Ballo in an exercise chair that is designed for dynamic seating and frequent movement. All Ballo instructions should be followed to ensure a comfortable experience.

***Leather: Natural characteristics such as growth marks, horn scratches, small healed scars, veins, and irregular grain and color structure are typical of genuine leather. Humanscale does not warrant for marks, scars, grain, or wrinkles occurring naturally in leather.

Disclaimer

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NON-INTERFERENCE, AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Humanscale does not warrant that customer’s use of the Humanscale product will be uninterrupted or error free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply. This Limited Warranty is subject to change without notification

LIMITATION OF LIABILITY

Purchaser's remedies set forth herein are exclusive and the liability of Humanscale with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. In no event will Humanscale be liable to purchasers for any special, collateral, incidental or consequential damages however caused, whether by Humanscale’s negligence or otherwise. The remedies provided above are the purchaser's sole remedies for any failure of Humanscale to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of Humanscale, with respect to or arising out of the product furnished hereunder.